Legal

Payment terms

Version 2026.1 · Effective 1 Sept 2026 · All published versions

These payment terms apply to subscriptions to Eudemonic AI, OLT ERP SIS, MDP / Executive Programme Management and Admission Management System bought from A & S Software Consultancy Private Limited through this portal. They form part of our terms of service and should be read with our cancellation and refund policy.

1. Prices

Prices are those shown on your plan and confirmed on your invoice. They are quoted exclusive of GST, VAT or any other tax, which is added where it applies. Subscriptions are billed in advance for each billing period — monthly or annual, as shown on your plan — and one-time charges such as implementation, training and data migration are billed when the work is ordered.

We may change published prices at any time, but a change never applies to a period you have already been invoiced for. A price change affecting your renewal is notified to your account administrator before the renewal date.

2. Payment methods we accept

Online payment through our payment providers: UPI, debit and credit cards, net banking and wallets (Razorpay and PayU in India), and cards through our international provider elsewhere.
Bank transfer — NEFT, RTGS or an international transfer — against a numbered invoice.
Payment against a purchase order, where your finance office requires one; ask us to email you the invoice from the checkout page.

Which methods are offered depends on the selling entity, your country and the currency of the invoice, and is shown at checkout. We do not accept cash or cheques.

3. Payment authorisation

We never see, receive or store your card number, CVV, UPI PIN or net-banking password. These are entered on the payment provider's own secure page.

A payment is treated as made only when our server has verified it directly with the payment provider — by a signed webhook or by our own server-side status call to the provider's API. Nothing your browser sends us when it returns from the provider can mark an invoice as paid, however it appears on screen. This protects you as much as us: a tampered return cannot create a payment against your account.

4. Failed and pending payments

If a payment fails, the invoice remains payable and you may try again with the same or another method.

If money has left your account but the payment shows as failed or pending, do not pay again. We reconcile every attempt with the provider automatically, and a failed payment is normally reversed by the provider within 5 to 7 business days. If it has not reached you by then, contact us with the transaction reference and we will trace it.

Where a payment cannot be matched automatically it is held for review by our finance team and your subscription stays reserved while that happens. We will not ask you to pay twice for the same invoice.

5. Recurring payments and mandates

A subscription renews automatically at the end of each billing period unless it is cancelled before the renewal date. Where you set up a recurring mandate (for example a UPI AutoPay or card mandate through our payment provider), you authorise us to collect the amount shown on your renewal invoice on or after its due date, and you will be notified before each collection as the provider's rules require.

You may cancel a mandate at any time with your bank or through the provider, and you may turn off automatic renewal in the customer portal. Cancelling a mandate does not by itself cancel the subscription or waive an invoice already issued; see our cancellation and refund policy.

6. Bank transfers

When paying by transfer, quote the invoice number as the payment reference. After transferring, submit the UTR or transaction reference, the transfer date and the amount through the checkout page, attaching your bank's confirmation if you have one.

A transfer is matched by our finance team against the bank statement, normally within one working day. Your subscription is activated when the funds are matched, not when the transfer is reported. A transfer that arrives without a usable reference may take longer to identify.

7. Taxes and TDS

Indian customers are invoiced by our Indian entity with GST at the applicable rate — CGST and SGST within the same state, IGST between states — and the place of supply is shown on the invoice. Customers invoiced from the United Kingdom are invoiced with UK VAT where it applies. Exports of services are zero-rated or outside the scope as the law provides, and the invoice says so.

Give us your GSTIN or VAT number before the invoice is issued: we cannot amend the tax treatment of an invoice that has already been finalised, only issue a credit note and a corrected invoice.

Where Indian law requires you to deduct tax at source, deduct it at the prescribed rate, pay the full invoice less that amount, and send us the TDS certificate (Form 16A) for the quarter. Your account is credited with the deducted amount once the certificate is received. Deductions made without a certificate remain outstanding on your account.

8. Currency

Each invoice is payable in the currency it is issued in, and that currency is decided by the selling entity and your country. We do not convert between currencies. Any conversion, cross-border or card-issuer charge applied by your bank is yours and is not refundable by us.

9. Security

Payment pages are served over TLS. Provider callbacks are verified cryptographically before they are acted on, and every payment attempt, its provider references and its outcome are recorded in an audit trail. Card and account credentials are never written to our systems or to our logs.

10. Late payment

Invoices are due by the date shown on them. A subscription with an unpaid invoice may be suspended after notice to your account administrator; suspension pauses access but does not cancel the subscription or waive the amount due.

11. Disputes and chargebacks

If you believe an invoice or a charge is wrong, contact billing@assoftwaregroup.com with the invoice number and the payment reference (the gateway transaction ID or the UTR). We will investigate and respond within 5 business days, and we will not suspend your service over an amount that is genuinely in dispute while we do.

Please contact us before raising a chargeback or a payment-provider dispute. A chargeback costs both sides time and fees and is rarely the fastest way to a refund you are entitled to under our cancellation and refund policy. Where a chargeback is raised, we will provide the provider with the invoice, the payment record and the provisioning record for the service supplied.