Legal
Cancellation and refund policy
Last updated 18 September 2026
This policy applies to subscriptions to Eudemonic AI, OLT ERP SIS, MDP / Executive Programme Management and Admission Management System bought from A & S Software Consultancy Pvt Ltd through this portal. It forms part of our terms of service. Nothing in it limits rights you have under applicable consumer law.
1. Billing
- Subscriptions are billed in advance for each billing period (monthly or annual, as shown on your plan).
- Prices are shown excluding GST or VAT, which is added to the invoice where it applies.
- A subscription renews automatically at the end of each period unless cancelled before the renewal date.
2. Service delivery
Our services are delivered online; nothing is shipped. Once payment is confirmed by the payment provider or, for bank transfers, by our finance team, your subscription becomes active and your application is provisioned — normally within 2 business days. Your organisation's administrator receives access details by email.
3. Cancelling
- You can cancel at any time by emailing billing@assoftwaregroup.com from your organisation's administrator account.
- Cancellation takes effect at the end of the current paid period. You keep full access until then and will not be charged again.
- After the subscription ends you have 30 days to export your data, after which it is deleted as described in our privacy policy.
4. When you are entitled to a refund
| Situation | Refund |
|---|---|
| You cancel a new subscription within 7 days of first payment and before the application has been provisioned for you | Full refund |
| You were charged twice for the same invoice, or charged an amount different from your invoice | Full refund of the duplicate or excess amount |
| We are unable to provision the service within 10 business days of confirmed payment | Full refund, if you choose to cancel |
| We end the service without cause, or it is materially unavailable for a sustained period through our fault | Pro-rata refund of the unused prepaid period |
5. When refunds are not given
- Partial months or unused time after cancelling an active subscription — access continues until the period ends instead.
- Renewals not cancelled before the renewal date, once the new period has started (contact us within 7 days of an accidental renewal and we will consider it in good faith).
- Setup, onboarding, training, customisation or data migration work already performed.
- Suspension or termination for breach of our terms, including non-payment or misuse.
6. How refunds are paid
- Refunds are made to the original payment method: card, UPI, net banking or wallet payments through Razorpay or PayU are reversed through the same gateway; bank transfers are returned to the account they came from.
- We approve or decline a refund request within 5 business days. Once approved, the refund is initiated within 2 business days and usually reaches you within 5–7 business days, depending on your bank or card issuer.
- For a refunded invoice we issue a credit note, including the corresponding GST or VAT adjustment. Bank or currency conversion charges applied by your bank are not refundable by us.
7. Payment failures and disputes
If money leaves your account but the payment shows as failed or pending, do not pay again: payments are confirmed with the gateway automatically and a failed payment is normally reversed by the gateway within 5–7 business days. If it is not, contact us with the transaction reference. Please contact us before raising a chargeback so we can resolve the issue quickly.
8. How to request a refund
Email billing@assoftwaregroup.com with your organisation name, invoice number, payment reference (gateway transaction ID or UTR) and the reason for the request.
Related: Privacy policy · Terms of service · Pricing